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Find the answers to your questions here!

Contact us
My booking
General information
Flight

Contact us

What do I do if I have a question regarding BCD Travel Direct or my booking?
For any questions regarding our company or our website, please contact a BCD Travel Direct travel consultant on: 070/222203.

My booking

How can I view my itinerary once booked?
Please click here and enter your reservation number in the appearing screen. Should you require further assistance, please contact a BCD Travel Direct travel consultant on: 070/222203 for further information.

How do I cancel my booking?
Please contact a BCD Travel Direct travel consultant on: 070/222203.

General information

Where can I find the General Terms and Conditions for BCD Travel Direct?
General Terms and Conditions

What is the BCD Travel Direct policy for cancellations and changes?
For a cancellation or a change to your booking, the cost is € 37,50 per booking.
Please contact a BCD Travel Direct consultant if you need to amend, change or cancel any parts of your travel itinerary: 070/222203.

How do I update my profile?
To change any detail in your profile, login to BCD Travel Direct's registered area (click here), go to the "My booking" section and click on "Update my profile" or call your local BCD Travel Direct travel consultant on: 070/222203.

I've forgotten my BCD Travel Direct password, what do I do?
Go to the "Registered User" section in the top right corner and click on the applicable question in the Login field or call your local BCD Travel Direct travel consultant on: 070/222203.

Can I change the card I pay with?
BCD Travel Direct has an instant ticketing policy. As soon as the booking is finalised, the ticket is issued. This procedure does not allow for changes to the credit card used for payment after the booking has been finalised. Please call your local BCD Travel Direct travel consultant on: 070/222203 for additional information.

Is my credit card information secure?
BCD Travel Direct uses thawte SSL Certificates to offer secure communications by encrypting all data to and from the BCD Travel Direct site. Thawte has checked and verified the company registration documents and the site's registered domain name.This information is included in the SSL certificate that we issue. This enables you to check the site's validity yourself.Always check a Web site's certificate before entering any sensitive information. Please call your local BCD Travel Direct travel consultant on: 070/222203 for additional information.

Do I need a Visa?
Please visit our visa pagesto check whether you need a visa for your destination. You can simply order your visa online.

Can I make a booking over the phone?
Yes, please contact a BCD Travel Direct travel consultant on: 070/222203.
Please be aware though, the service fee for telephone orders are different from the online fee.

What number should I call to contact the BCD Travel Direct Team?
You can call a local BCD Travel Direct travel consultant on: 070/222203.

How do I know what Internet browser version I have?
Open a Web browser, click on the 'Help' on the toolbar, then select the 'About' option. A window will open providing you with the name of the browser you use and the version of the browser you are running.

What should I do if I want to give BCD Travel Direct some feedback?
Please click on the "About Us" section in BCD Travel Direct and follow the link "Contact Us". Complete the form with your feedback and submit. In order for BCD Travel to be able to respond as quickly and efficiently as possible please complete all fields in detail.

Flight

How do I book a flight?
There are 4 easy steps to follow when making a flight reservation:

  • Step 1 Request. Enter the departure city and the destination city. Enter the departure date, return date, class of travel required and number of passengers travelling. You can search by price or by schedule and BCD Travel Direct will display all available flights at special BCD prices.
  • Step 2 Availability. The system will display all available fares. You can scroll down and select the required flights to show further details. By clicking on "Book" you move to the input form for passenger and payment data.
  • Step 3 Personal data. Displayed here are all the details of your selected flight. Please complete all necessary fields for the passengers and your personal data. To complete the booking just click on the "Book" button. Your reservation will be finalised. This transaction can take up to 25 seconds. You will definitely receive a confirmation. Please be patient and click only once on "book"! The airport taxes shown represent the actual taxes and charges. Only the eventual weekend surcharges are not yet included in the final price.
  • Step 4 Booking confirmation.You will receive an email confirmation of your booking.

How do I find the best fare?
Please go to the homepage of BCD Travel Direct to view the availability of the offered deals or call your local BCD Travel Direct travel consultant on: 070/222203 for further information.

How do I search for a business class fare?
Please go to the extended search option in the booking engine and choose your class of travel, or call your local BCD Travel Direct travel consultant on: 070/222203 for further information.

Can I book an open jaw ticket?
Yes, please click on the "open jaw" option in the booking engine.

What exactly is an open jaw ticket?
An open-jaw flight is one that, in the simplest terms, flies from Point A to Point B, then from Point C back to Point A. Points B and C are often neighboring airports, or at least in the same general area. A sample open-jaw itinerary might be a flight from Atlanta to Seattle on the way out and from Portland, OR to Atlanta on the way back.

How do I change my flight reservation once booked?
Please call your local BCD Travel Direct travel consultant on: 070/222203.

Can I book a flight for someone else?
Yes, it is possible to book a flight for someone else. Just enter the details of the traveller in the applicable fields on the Personal Data page of your booking.

Can I change the name on my ticket?
BCD Travel Direct has an instant ticketing policy. As soon as the booking is finalised the ticket will be issued. This procedure does not allow changes to the name after the booking has been finalised. Please call your local BCD Travel Direct travel consultant on: 070/222203 for further information.

When do I need to check-in for my flight?
Depending on your destination, the recommended check-in for most airlines is 1 hour before departure time for any national flight and 2 hours before departure time for international flights. Please refer to the airline for confirmation or call your local BCD Travel Direct travel consultant on: 070/222203 for further information.

Are there any cancellation charges?
Refer to the fare rules of your chosen flight. You will find them outlined by clicking on the fare rules link before finalising your booking at the bottom of the Personal Data page. Please call your local BCD Travel Direct travel consultant on: 070/222203 for further information.

How do I cancel my reservation?
Please call your local BCD Travel Direct travel consultant on: 070/222203.

What should I do if I don't receive my ticket?
Please call your local BCD Travel Direct travel consultant on: 070/222203.

I haven't received my confirmation, what should I do?
Please call your local BCD Travel Direct travel consultant on: 070/222203.

What is an e-ticket?
E-ticket is the abbreviation for electronic ticket. E-tickets are received at the check-in counter at the airport when you show your passport (or at the Quick-Check-In-Machines where available, or by entering your frequent flier number or the credit card number used for payment at the Quick-Check-In machines). Unfortunately, E-tickets are not available for infants. If you are travelling with an infant, please select the express delivery option to receive your tickets.

I have a non-refundable ticket, is there anything I can do?
Please contact a local BCD Travel Direct travel consultant on: 070/222203.

How do I view the Airline Fare rules?
You are able to view the fare rules for the flight you are booking on the personal data page. These rules have to be accepted before your booking can be ended.

I have an error message on the screen during my booking, what should I do now?
Please contact a BCD Travel Direct travel consultant on: 070/222203.

I had booked a low cost carrier on BCD Travel Direct, but now I don't see the full amount that I paid on my credit card invoice?
When booking a low cost carrier on BCD Travel Direct, there are two separate charges to your credit card: one from the low cost carrier (= the flight price) and one from BCD Travel Direct (= the service fee). Since these two separate companies are charging your credit card separately, it is possible that one amount is debited at another moment than the other. This explains why the full amount that you paid at the booking, is not visible as such on your credit card invoice afterwards.

I had booked a low cost carrier on BCD Travel Direct, and want to receive an invoice. What do I do?
When booking a low cost carrier on BCD Travel Direct, there are two separate charges to your credit card: one from the low cost carrier (= the flight price) and one from BCD Travel Direct (= the service fee). BCD Travel Direct can provide you with an invoice of the amounts charged by us (= the service fee), just contact a BCD Travel Direct travel consultant on: 070/222203. For an invoice of the amount charged by the low cost carrier (= the flight price), you will need to contact the low cost carrier directly.